Best practice for customer satisfaction in manufacturing firms: Griffin, A., Gleason, G., Preiss, R. and Shevenaugh, D. Sloan Management Review 36 (2) 87–98 (Winter 1995)

• Book ID: 116023707
• Publisher: Elsevier Science
• Year: 1995
• Tongue: English
• Weight: 105 KB
• Volume: 28
• Category: Article
• ISSN: 0024-6301
• DOI: 10.1016/0024-6301(95)91615-6