BERLINER BALANCED SCORECARD CUSTOMER PER
✍ PROF. DR. WILHELM SCHMEISSER; LYDIA CLAUSEN; MARTINA LUKOWSKY
📂 Library
🌐 English
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Berliner Balanced Scorecard: Customer Perspective
✍ Scribed by Schmeisser W., Clausen L., Lukowsky M.
- Tongue
- English
- Leaves
- 18
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- 1st edition
- Category
- Library
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✦ Synopsis
This free textbook is a summary of "Berliner Balanced Scorecard: The Customer Perspective". The 'Berliner Balanced Scorecard' approach demonstrates that the perspectives of the Balanced Scorecard are linkable and that each of them can be calculated. At the same time, the approach faces the challenge to quantify human resource capital.
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Статья.<br/>Появление концепции.<br/>Потребности информационного века.<br/>Структура balanced scorecard (Bsc).<br/>Управление основными процессами.<br/>Причинно-Следственная связь.<br/>Новая система стратегического управления.