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Benefits of an ISO 9001 certification – the case of a Swiss regional hospital

✍ Scribed by Staines, Anthony

Book ID
121296090
Publisher
Emerald Group Publishing Limited
Year
2000
Tongue
English
Weight
169 KB
Volume
13
Category
Article
ISSN
0952-6862

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## Abstract The purpose of this paper is to present a framework for an effective implementation of intellectual capital (IC) management. The framework is primarily established based on the ISO 9001 quality management system that is an international representative process management approach. Based