✦ LIBER ✦
Benchmarking measures of customer satisfaction, quality, and performance for new financial services products: Scott Edget and Kim Show, Journal of Services Marketing (Number 6, 1996), pp. 6–16 (GPL)
- Book ID
- 117564320
- Publisher
- John Wiley and Sons
- Year
- 1997
- Tongue
- English
- Weight
- 279 KB
- Volume
- 14
- Category
- Article
- ISSN
- 0737-6782
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