Auditing customer service: Look inside as well as out

✍ Scribed by Ron Zemke

• Book ID: 112086620
• Publisher: John Wiley and Sons
• Year: 1989
• Tongue: English
• Weight: 624 KB
• Volume: 16
• Category: Article
• ISSN: 0745-7790
• DOI: 10.1002/ert.3910160304