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Assessing tourist behavioral intentions through perceived service quality and customer satisfaction

✍ Scribed by María Elisa Alén González; Lorenzo Rodríguez Comesaña; José Antonio Fraiz Brea

Book ID
116617995
Publisher
Elsevier Science
Year
2007
Tongue
English
Weight
226 KB
Volume
60
Category
Article
ISSN
0148-2963

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Tourist behavioural intentions in relati
Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park, Taiwan
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## ABSTRACT This study assesses tourist satisfaction and its links with service quality using a hierarchical model that combines four primary determinants and eight corresponding sub‐dimensions. A sample of 616 tourists departing from Kinmen Airport was surveyed with a structured questionnaire afte