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Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

✍ Scribed by Jiun-Sheng Chris Lin; Pei-Ling Hsieh

Book ID
113752390
Publisher
Elsevier Science
Year
2011
Tongue
English
Weight
303 KB
Volume
87
Category
Article
ISSN
0022-4359

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