✦ LIBER ✦

Assessing e-service quality: the current state of E-S-QUAL

✍ Scribed by Petnji Yaya, Luc Honore; Marimon, Frederic; Fa, Marti Casadesus

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

E-S-QUAL: A Multiple-Item Scale for Asse

✍ Parasuraman, A. 📂 Article 📅 2005 🏛 SAGE Publications 🌐 English ⚖ 262 KB

Measuring Internet retail service qualit

✍ Rafiq, Mohammed; Lu, Xiaoming; Fulford, Heather 📂 Article 📅 2012 🏛 Westburn Publishers Ltd 🌐 English ⚖ 177 KB

Re-assessment of E-S-Qual and E-RecS-Qua

✍ Serkan Akinci; Eda Atilgan-Inan; Safak Aksoy 📂 Article 📅 2010 🏛 Elsevier Science 🌐 English ⚖ 257 KB

Using E‐S‐QUAL to measure internet servi

✍ Mi Dahlgaard‐Park, Su; Santouridis, Ilias; Trivellas, Panagiotis; Tsimonis, Geor 📂 Article 📅 2012 🏛 Emerald (MCB UP ) 🌐 English ⚖ 121 KB

Risk assessment approach for untreated w

✍ D.C. McAvoy; P. Masscheleyn; C. Peng; S.W. Morrall; A.B. Casilla; J.M.U. Lim; E. 📂 Article 📅 2003 🏛 Elsevier Science 🌐 English ⚖ 209 KB

The classification and importance of E‐S

✍ Gounaris, Spiros; Duman Kurt, Sumeyra; Atrek, Banu 📂 Article 📅 2012 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 174 KB