𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Assessing damages for non-performance of a travel professional—a suggested use of “servqual”

✍ Scribed by Bruce S. Urdang; Richard M. Howey

Book ID
104314401
Publisher
Elsevier Science
Year
2001
Tongue
English
Weight
86 KB
Volume
22
Category
Article
ISSN
0261-5177

No coin nor oath required. For personal study only.

✦ Synopsis

The failure of a travel or tour professional to deliver adequate service as contracted for could result in a lawsuit. If the service provider loses the suit a judgment will be entered against it. The courts have recognized that a mere refund of the amounts paid for the trip is not a just or adequate remedy. At this time there are no standards or rules upon which the amount of such a damage award could be based. Thus the potential cost of a service failure to the service provider is unknown.

For illustrative purposes, the SERVQUAL model which has been designed to measure a consumer's satisfaction with a service is used to help identify the service components which failed. Examples are given as to how such a model could be used to determine the amount of damages that would be awarded a traveler. Implications for travel and tourism professionals are discussed.

2001 Elsevier Science Ltd. All rights reserved.

📜 SIMILAR VOLUMES

A Framework for Creating a Climate of Tr
A Framework for Creating a Climate of Transparency for Professional Performance Assessment: Fostering Student Investment in Gatekeeping
✍ Victoria A. Foster; Charles R. McAdams III 📂 Article 📅 2009 🏛 American Counseling Association 🌐 English ⚖ 119 KB

Students unfamiliar with their counseling program's professional performance assessment policies may consider such policies pejorative. Moreover, student beliefs about the primacy of ethical service to clients may be confounded when faculty members are reluctant or fail to formally address concerns

Use of a diffusion model for assessing t
Use of a diffusion model for assessing the performance of poly(vinyl alcohol) bioartificial pancreases
✍ Young, Tai-Horng ;Chuang, Wen-Yuan ;Yao, Nan-Kuang ;Chen, Leo-Wang 📂 Article 📅 1998 🏛 John Wiley and Sons 🌐 English ⚖ 376 KB 👁 2 views

Islets of Langerhans surrounded by a semipermeable membrane to prevent an immune response by the host immunosystem is a potential way of treating type I diabetes mellitus. In this study, poly(vinyl alcohol) (PVA) tubular membranes with added polyethylene glycol to create pores in the skin layer were

A method for non-parametric damage detec
A method for non-parametric damage detection through the use of neural networks
✍ Nakamura, Mitsuru; Masri, Sami F.; Chassiakos, Anastassios G.; Caughey, Thomas K 📂 Article 📅 1998 🏛 John Wiley and Sons 🌐 English ⚖ 237 KB 👁 2 views

A neural network-based approach is presented for the detection of changes in the characteristics of structure-unknown systems. The approach relies on the use of vibration measurements from a 'healthy' system to train a neural network for identification purposes. Subsequently, the trained network is