𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Assessing Customer Satisfaction in a V-commerce Environment

✍ Scribed by Chang, Shuchih Ernest; Jang, Yu-Teng

Book ID
125845673
Publisher
Lawrence Erlbaum Associates, Inc.
Year
2009
Tongue
English
Weight
728 KB
Volume
19
Category
Article
ISSN
1091-9392

No coin nor oath required. For personal study only.

πŸ“œ SIMILAR VOLUMES

A fuzzy model of customer satisfaction i
A fuzzy model of customer satisfaction index in e-commerce
✍ Xiaohong Liu; Xianyi Zeng; Yang Xu; Ludovic Koehl πŸ“‚ Article πŸ“… 2008 πŸ› Elsevier Science 🌐 English βš– 167 KB

Customer satisfaction index (CSI) is an important concept for evaluating the quality of service in e-commerce. It permits to evaluate the validity of an e-commerce operation from the point of view of consumers. In this paper, we present a model of CSI in e-commerce using fuzzy techniques and provide