Auditing is a management tool used to verify that systems and processes are compliant/conformant, effective, and continually improved. The process audit determines if process requirements (methods, procedures) are being met, while a system audit determines if system requirements (manual, policy, standards, regulations) are being met. This best-selling Handbook provides comprehensive coverage for nearly every aspect of the audit function. Though a valuable resource for studying for the CQA examination, it is also meant to be the single source for quality, environmental, safety and health auditors, audit managers, audit teams, and other professionals in the field. The Handbook is designed to provide practical guidance for system and process auditors. Practitioners in the field have provided content, example audit situations, stories, and review comments as the handbook evolved. New to this Third Edition are topics such as auditor competency, business applications, and improvement tools. Additionally, existing topics have been expanded to encompass process methods, process based management systems, and ISO 19011 guidance. The Handbook has been refocused to promote the common elements of all types of system and process audits (quality, environmental, safety, and health), and covers the latest auditing terminology and communication technology. The appendices include example forms and an example guide for when technical specialists (subject matter experts) are needed on the audit team.
Content:
Front Matter
• List of Figures and Tables
• Notes to the Reader
• Overview
• Table of Contents
•Part I. Auditing Fundamentals
1. Basic Terms and Concepts/Part IA
2. Purpose of Audits/Part IB
3. Types of Audits/Part IC
4. Audit Criteria/Part ID
5. Roles and Responsibilities of Audit Participants/Part IE
6. Ethical, Legal, and Professional Issues/Part IF
•Part II. Audit Process
7. Audit Preparation and Planning/Part IIA
8. Audit Performance/Part IIB
9. Audit Reporting/Part IIC
10. Audit Follow-up and Closure/Part IID
•Part III. Auditor Competencies
11. Auditor Characteristics/Part IIIA
12. Resource Management/Part IIIB
13. Team Membership, Leadership, and Facilitation/Part IIIF
14. Conflict Resolution/Part IIIC
15. Communication Techniques/Part IIID
16. Interviewing Techniques/Part IIIE
• 17. Presentation Techniques/Part IIIG
18. Process Verification and Validation/Part IIIH
•Part IV. Audit Program and Business Applications
19. Audit Program Management/Part IVA
20. Business Applications/Part IVB
•Part V. Quality Tools and Techniques
21. Fundamental Quality Control Tools/Part VA
22. Quality Improvement Tools/Part VB
23. Descriptive Statistics/Part VC
24. Sampling Methods/Part VD
25. Process Capability/Part VE
26. Qualitative and Quantitative Analysis/Part VF
27. Cost of Quality/Part VG
Appendices
• References
• Glossary
Index