Are Self-Service Customers Satisfied or Stuck?

✍ Scribed by Ryan W. Buell; Dennis Campbell; Frances X. Frei

• Book ID: 118091684
• Publisher: Production and Operations Management Society
• Year: 2010
• Tongue: English
• Weight: 207 KB
• Volume: 19
• Category: Article
• ISSN: 1059-1478
• DOI: 10.1111/j.1937-5956.2010.01151.x