Are low-cost carrier passengers less likely to complain about service quality?

✍ Scribed by Wittman, Michael D.

• Book ID: 121700300
• Publisher: Elsevier Science
• Year: 2014
• Tongue: English
• Weight: 572 KB
• Volume: 35
• Category: Article
• ISSN: 0969-6997
• DOI: 10.1016/j.jairtraman.2013.11.008