AQA GCSE (9-1) Business

✍ Scribed by Malcolm Surridge and Andrew Gillespie

• Publisher: Hodder Education
• Year: 2017
• Tongue: English
• Leaves: 329
• Edition: Second
• Category: Library

✦ Table of Contents

Cover
Title
Copyright
Contents
Introduction
1 Business in the real world
1.1 The purpose and nature of businesses
1.2 Business ownership
1.3 Setting business aims and objectives
1.4 Stakeholders
1.5 Business location
1.6 Business planning
1.7 Expanding a business
2 Influences on business
2.1 Technology
2.2 Ethical and environmental considerations
2.3 The economic climate of business
2.4 Globalisation
2.5 Legislation
2.6 The competitive environment
3 Business operations
3.1 Production processes
3.2 The role of procurement
3.3 The concept of quality
3.4 Good customer service
4 Human resources
4.1 Organisational structures
4.2 Recruitment and selection of employees
4.3 Motivating employees
4.4 Training
5 Marketing
5.1 Identifying and understanding customers
5.2 Segmentation
5.3 The purpose and methods of market research
5.4 Elements of the marketing mix
5.5 Using the marketing mix: product and pricing
5.6 Promotion and distribution
6 Finance
6.1 Sources of finance
6.2 Cash flow
6.3 Financial terms and calculations
6.4 Analysing the financial performance of a business
Glossary
A
B
C
D
E
F
G
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
Z
Index
A
B
C
D
E
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
Z