Applying loss aversion to assess the effect of customers’ asymmetric responses to service quality on post-dining behavioral intentions: An empirical survey in the restaurant sector

✍ Scribed by Kuo-Chien Chang; Mu-Chen Chen; Chia-Lin Hsu

• Book ID: 116556299
• Publisher: Elsevier Science
• Year: 2010
• Tongue: English
• Weight: 280 KB
• Volume: 29
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2009.11.004