Applied Conversation Analysis: Intervention and Change in Institutional Talk

✍ Scribed by Charles Antaki (eds.)

• Publisher: Palgrave Macmillan UK
• Year: 2011
• Tongue: English
• Leaves: 287
• Series: Palgrave Advances in Linguistics
• Edition: 1
• Category: Library

✦ Synopsis

Much of everyday work is done through talk between practitioner and client. Conversation Analysis is the close inspection of people's use of language in interaction. The work reported in this collection shows how CA can be used to identify, and improve, communicative practices at work.

✦ Table of Contents

Front Matter....Pages i-xii
Six Kinds of Applied Conversation Analysis....Pages 1-14
‘Some’ versus ‘Any’ Medical Issues: Encouraging Patients to Reveal Their Unmet Concerns....Pages 15-31
Changing Interactional Behaviour: Using Conversation Analysis in Intervention Programmes for Aphasic Conversation....Pages 32-53
Improving Response Rates in Telephone Interviews....Pages 54-74
Improving Ethnic Monitoring on a Telephone Helpline....Pages 75-97
Working with Childbirth Helplines: The Contributions and Limitations of Conversation Analysis....Pages 98-118
Simulated Interaction and Communication Skills Training: The ‘Conversation-Analytic Role-Play Method’....Pages 119-139
Should Mandatory Jobseeker Interviews be Personalised? The Politics of Using Conversation Analysis to Make Effective Practice Recommendations....Pages 140-160
Giving Feedback to Care Staff about Offering Choices to People with Intellectual Disabilities....Pages 161-183
Reflecting on Your Own Talk: The Discursive Action Method at Work....Pages 184-206
Conversation Analysis Applied to User-Centred Design: A Study of Who ‘The User’ Is....Pages 207-221
A Psychoanalyst’s Reflection on Conversation Analysis’s Contribution to His Own Therapeutic Talk....Pages 222-242
Back Matter....Pages 243-274

✦ Subjects

Sociolinguistics; Communication Studies; Cognitive Psychology; Language Education