Application Administrators Handbook. Installing, Updating and Troubleshooting Software

✍ Scribed by Kelly C. Bourne (Auth.)

• Publisher: Morgan Kaufmann
• Year: 2014
• Tongue: English
• Leaves: 611
• Edition: 1
• Category: Library

✦ Synopsis

An application administrator installs, updates, optimizes, debugs and otherwise maintains computer applications for an organization. In most cases, these applications have been licensed from a third party, but they may have been developed internally. Examples of application types include enterprise resource planning (ERP), customer resource management (CRM), and point of sale (POS), legal contract management, time tracking, accounts payable/receivable, payroll, SOX compliance tracking, budgeting, forecasting and training. In many cases, the organization is absolutely dependent that these applications be kept running. The importance of application administrators and the level to which organizations depend upon them is easily overlooked.
Application Administrators Handbook provides an overview of every phase of administering an application, from working with the vendor before installation, the installation process itself, importing data into the application, handling upgrades, working with application users to report problems, scheduling backups, automating tasks that need to be done on a repetitive schedule, and finally retiring an application. It provides detailed, hands-on instructions on how to perform many specific tasks that an application administrator must be able to handle.
- Learn how to install, administer and maintain key software applications throughout the product life cycle
- Get detailed, hands-on instructions on steps that should be taken before installing or upgrading an application to ensure continuous operation
- Identify repetitive tasks and find out how they can be automated, thereby saving valuable time
- Understand the latest on government mandates and regulations, such as privacy, SOX, HIPAA, PCI, and FISMA and how to fully comply

✦ Table of Contents

Content:
Front Matter, Pages i-ii
Copyright, Page iv
Dedication, Page xiv
Acknowledgments, Page xv
Chapter 1 - What Does an Application Administrator Do?, Pages 1-11
Chapter 2 - Design, Pages 12-19
Chapter 3 - Architecture, Pages 20-40
Chapter 4 - Features Common to Many Applications, Pages 41-62
Chapter 5 - Specifics About Your Application, Pages 63-77
Chapter 6 - Taking Responsibility for an Application, Pages 78-95
Chapter 7 - Change Control Management, Pages 96-111
Chapter 8 - Installing Software, Pages 112-130
Chapter 9 - Support Software, Pages 131-149
Chapter 10 - Updates and Patches, Pages 150-165
Chapter 11 - Supporting Your Application, Pages 166-183
Chapter 12 - Disaster Recovery, Pages 184-202
Chapter 13 - Handling Problems with an Application, Pages 203-218
Chapter 14 - Operational Activities, Pages 219-241
Chapter 15 - Security, Pages 242-267
Chapter 16 - The Server, Pages 268-295
Chapter 17 - Performance Tuning, Pages 296-320
Chapter 18 - The Network, Pages 321-328
Chapter 19 - Your Organization, Pages 329-343
Chapter 20 - Users, Pages 344-360
Chapter 21 - Leveraging the Vendor Relationship, Pages 361-376
Chapter 22 - The Government Gets Involved, Pages 377-386
Chapter 23 - Windows Tools, Pages 387-429
Chapter 24 - UNIX Tools, Pages 430-456
Chapter 25 - Linux Tools, Pages 457-463
Chapter 26 - Tools for Your Toolbox, Pages 464-478
Chapter 27 - Third-Party Tools, Pages 479-495
Chapter 28 - Troubleshooting Tips, Pages 496-512
Chapter 29 - Things to Do or Know How to Do in Advance, Pages 513-528
Chapter 30 - Things Will Happen That You Don’t Want to Think About, Pages 529-545
Chapter 31 - The End of Days—Decommissioning an Application, Pages 546-556
Chapter 32 - Things Every Application Administrator Should Know, Pages 557-570
Chapter 33 - Education, Pages 571-582
Chapter 34 - Parting Advice, Pages 583-590
Index, Pages 591-606