Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms
✍ Scribed by John Schaubroeck; James R. Jones
- Publisher
- John Wiley and Sons
- Year
- 2000
- Tongue
- English
- Weight
- 181 KB
- Volume
- 21
- Category
- Article
- ISSN
- 0894-3796
No coin nor oath required. For personal study only.
✦ Synopsis
The present study distinguished between two modal emotional display rules, demands to express positive eerence and demands to suppress negative eerence, that partially constitute the work roles of many employees. Perceived demands to express positive emotion were positively related to health symptoms primarily among those reporting: (1) lower identi®cation with the organization; (2) lower job involvement; and (3) lower emotional adaptability. The eects of various personality traits and situational variables on perceived emotional labor diered depending on the nature of the emotional labor. The ®ndings are discussed in terms of implications of emotional labor for health and practices through which organizations might intervene to minimize its unhealthful consequences among employees. We also attempt to reconcile the ®ndings with some of the related research in psychology suggesting that some forms of required eerence may have salutary physiological consequences.