✦ LIBER ✦
Analysis of competency differences among frontline employees from various service typologies: integrating the perspectives of the organisation and customers
✍ Scribed by Li, Jui-Min; Yang, Jen-Shou; Wu, Hsin-Hsi
- Book ID
- 126973942
- Publisher
- Frank Cass & Co. Ltd
- Year
- 2009
- Tongue
- English
- Weight
- 171 KB
- Volume
- 29
- Category
- Article
- ISSN
- 0264-2069
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