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✦   LIBER   ✦

An investigation of employees’ job satisfaction: the case of hotels in Hong Kong

✍ Scribed by Terry Lam; Hanqin Zhang; Tom Baum

Publisher
Elsevier Science
Year
2001
Tongue
English
Weight
110 KB
Volume
22
Category
Article
ISSN
0261-5177

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✦ Synopsis

High employee turnover in the hotel industry has become one of the major concerns for Hong Kong hotel managers. Many studies have found that turnover is related to job satisfaction, and the importance of job facets perceived by employees. The study examines the relationship between demographic characteristics of hotel employees and job satisfaction, and also examines the importance of job variables. The study "ndings show that there are signi"cant di!erences between demographic variables of employees and the six Job Descriptive Index (JDI) categories. It is suggested that training and development programmes, particularly for newcomers and well-educated employees, and a total quality management approach may help improve job satisfaction with the job.

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