AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS

✍ Scribed by LINDA V. GREEN; PETER J. KOLESAR; JOÃO SOARES

• Book ID: 118091378
• Publisher: Production and Operations Management Society
• Year: 2009
• Tongue: English
• Weight: 121 KB
• Volume: 12
• Category: Article
• ISSN: 1059-1478
• DOI: 10.1111/j.1937-5956.2003.tb00197.x