## Abstract Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections
AN EXAMINATION OF REVERSE LOGISTICS PRACTICES
β Scribed by Dale S. Rogers; Ronald Tibben-Lembke
- Publisher
- Wiley (John Wiley & Sons)
- Year
- 2001
- Tongue
- English
- Weight
- 81 KB
- Volume
- 22
- Category
- Article
- ISSN
- 0735-3766
No coin nor oath required. For personal study only.
β¦ Synopsis
Managing reverse logistics is becoming an important element of supply chain management and, in some cases, a profit generating function. In this paper, reverse logistics activities and key reverse logistics management methodologies are discussed, as well as their benefits and the barriers to successful implementation. Economic and supply chain issues related to reverse logistics are examined, and a working definition of reverse logistics is developed.
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