An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations

✍ Scribed by Oflaç, Bengü S.; Sullivan, Ursula Y.; Baltacioğlu, Tunçdan

• Book ID: 119859008
• Publisher: John Wiley and Sons
• Year: 2012
• Tongue: English
• Weight: 510 KB
• Volume: 48
• Category: Article
• ISSN: 1523-2409
• DOI: 10.1111/j.1745-493x.2012.03280.x