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An analysis of user-consultant dialogues and its application to dialogue processing in a dialogue-based consultant system

✍ Scribed by Tadahiko Kumamoto; Akira Ito

Publisher
John Wiley and Sons
Year
1995
Tongue
English
Weight
992 KB
Volume
26
Category
Article
ISSN
0882-1666

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✦ Synopsis

Abstract

The authors are developing a dialogue‐based consultant system that helps a computer user perform his task on a computer through spoken dialogues. We collected dialogue data from dialogue experiments in which a human consultant, instead of the consultant system under development, provided support to novice computer users. In this paper, we analyze the dialogue data, and propose a dialogue processing method suited to the consultant system based on the results of the analysis. This method can manage a user‐computer system dialogue, the structure of which is a complex of dialogue patterns, and can guide a user to achieve his task goals by controlling system utterances.

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## Abstract Dialogue between human subjects by voice is based on linguistic information contained in the utterance. In addition, the psychological state of the utterer and information complementing the dialogue are represented by prosody, facial expression, and head movement, making the dialogue pr