Amaze Your Customers!: Creative Tips on Winning & Keeping Your Customers
โ Scribed by Daniel Zanetti
- Publisher
- Kogan Page
- Year
- 2006
- Tongue
- English
- Leaves
- 160
- Category
- Library
No coin nor oath required. For personal study only.
โฆ Synopsis
Daniel Zanetti, an acknowledged expert on the subject of winning and retaining customers, explores the ways in which sellers and service providers can reach and win over new customers in a wide range of industries including: hotels; salons; garages; supermarkets; health and leisure centers; insurance companies; fashion retailers; airlines; call centers and many more.
๐ SIMILAR VOLUMES
<strong>Proven customer engagement approaches for winning in the most important moments driving profitability and growth--customer retention and expansion</strong><br /><br />Industry analysts report that up 70- 80% of business growth comes from existing customers.<br /><br />So why are you still in
Since publishing the first edition of this classic that has sold over 250,000 copies, the challenges of keeping customers-or creating customer loyalty-has become even more urgent. Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile pr
This book has some really good ideas. However it should mention that the book is designed for businesses who employ staff. As a one person business there were many ideas that I couldn't use - such as telling your staff how to approach customers, getting feedback from staff, watching your staff while