✦ LIBER ✦
Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria
✍ Scribed by A. Parasuraman; ValerieA. Zeithaml; LeonardL. Berry
- Book ID
- 116000266
- Publisher
- Elsevier Science
- Year
- 1994
- Tongue
- English
- Weight
- 169 KB
- Volume
- 70
- Category
- Article
- ISSN
- 0022-4359
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