No coin nor oath required. For personal study only.
Alchemy for Managers demonstrates how you can develop yourself through the actual experience of managing. Alchemy for Managers shows: - how you can use your practical experience as a self-contained means to develop yourself - without having to go on a course - how your own projects can develop your competence in both leadership and management - how managing external actions and your internal thought processes can be brought together in an integrated, holistic way. Interactive and engaging style Real-life cases and reports written by managers at the chalkface
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<P>You need loyal customers, not just satisfied ones. <I>Managing the Customer Experience: Turn Customers Into Advocates</I> shows you how to manage your customer experience and reap the rewards. </P>
Resilient School Leaders answers a fundamental question: "How can leaders move ahead in the face of adversity?" Every education leader faces difficult situations and seemingly impossible odds. Where do they find the confidence and energy to keep working for what they believe in, despite setbacks and
First Published in 1985. Routledge is an imprint of Taylor & Francis, an informa company.
WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secur
xiv, 208 p. ; 22 cm