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Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the USA and EU

✍ Scribed by Tiernan, Siobhan; Rhoades, Dawna L.; Jr, Blaise Waguespack

Book ID: 115487014
Publisher: Emerald Group Publishing Limited
Year: 2008
Tongue: English
Weight: 108 KB
Volume: 18
Category: Article
ISSN: 0960-4529
DOI: 10.1108/09604520810871847

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