✍ Scribed by William Meisel (auth.), Amy Neustein (eds.)
No coin nor oath required. For personal study only.
Advances in Speech Recognition provides a forum for today’s speech technology industry leaders – drawn from private enterprise and from academic institutions all over the world – to discuss the challenges, advances and aspirations of voice technology, which has become part of the working machinery of everyday life for consumers, corporations and healthcare providers both in the military and in the private sector. This anthology is divided into three sections – mobile environments, call centers and clinics – representing the research findings of over 30 industry experts: speech engineers, system designers, linguists, IT (information technology) and MIS (management information systems) specialists. Advances in Speech Recognition is introduced by speech industry icons Judith Markowitz and Bill Scholz who jointly wrote the book’s foreword. The book ends with a powerful coda by Jim Larson, who brilliantly forecasts in his epilogue the promises and, sometimes, the perils of advanced speech recognition technology. Advances in Speech Recognition is a useful book for speech software developers, speech engineers and others in the field of speech technology.
Front Matter....Pages i-xxvi
Front Matter....Pages 1-1
“Life on-the-Go”: The Role of Speech Technology in Mobile Applications....Pages 3-18
“Striking a Healthy Balance”: Speech Technology in the Mobile Ecosystem....Pages 19-30
“Why Tap When You Can Talk?”: Designing Multimodal Interfaces for Mobile Devices that Are Effective, Adaptive and Satisfying to the User....Pages 31-59
“Your Word is my Command”: Google Search by Voice: A Case Study....Pages 61-90
“Well Adjusted”: Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments....Pages 91-112
Front Matter....Pages 113-113
“It’s the Best of All Possible Worlds”: Leveraging Multimodality to Improve Call Center Productivity....Pages 115-153
“How am I Doing?”: A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers....Pages 155-179
“Great Expectations”: Making use of Callers’ Experiences from Everyday Life to Design a Satisfying Speech-only Interface for the Call Center....Pages 181-189
“For Heaven’s Sake, Gimme a Live Person!” Designing Emotion-Detection Customer Care Voice Applications in Automated Call Centers....Pages 191-219
“The Truth is Out There”: Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and How Effectively They Are Being Served by the Call Center Agent....Pages 221-243
Front Matter....Pages 245-245
Dr. “Multi-Task”: Using Speech to Build Up Electronic Medical Records While Caring for Patients....Pages 247-273
“Hands Free”: Adapting the Task–Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military....Pages 275-303
“You’re as Sick as You Sound”: Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recovery....Pages 305-322
“Cry Baby”: Using Spectrographic Analysis to Assess Neonatal Health Status from an Infant’s Cry....Pages 323-348
Back Matter....Pages 349-369
Signal, Image and Speech Processing; Language Translation and Linguistics; User Interfaces and Human Computer Interaction
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