Advances in Service Science: Proceedings of the 2018 INFORMS International Conference on Service Science

✍ Scribed by Hui Yang, Robin Qiu

• Publisher: Springer International Publishing
• Year: 2019
• Tongue: English
• Leaves: 293
• Series: Springer Proceedings in Business and Economics
• Edition: 1st ed.
• Category: Library

✦ Synopsis

This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume highlight ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science.

✦ Table of Contents

Front Matter ....Pages i-ix
The Inmate Transportation Problem and Its Application in the PA Department of Corrections (Anshul Sharma, Mohammad Shahabsafa, Tamás Terlaky)....Pages 1-10
Robust Modality Selection in Radiotherapy (Sevnaz Nourollahi, Archis Ghate, Minsun Kim)....Pages 11-20
Incentive-Based Rebalancing of Bike-Sharing Systems (Samarth J. Patel, Robin Qiu, Ashkan Negahban)....Pages 21-30
A T-shaped Measure of Multidisciplinarity in Academic Research Networks: The GRAND Case Study (David Turner, Diego Serrano, Eleni Stroulia, Kelly Lyons)....Pages 31-41
A Framework for Delivering Service Differentiation Through Operating Segments: Research Opportunities and Implementation Challenges (Morris A. Cohen, Jose A. Guajardo)....Pages 43-52
Higher Education as a Service: The Science of Running a Lean Program in International Business (Joan Lofgren, Oleg V. Pavlov, Frank Hoy)....Pages 53-60
A Hypergraph-Based Modeling Approach for Service Systems (Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister)....Pages 61-72
Zone of Optimal Distinctiveness: Provider Asset Personalization and the Psychological Ownership of Shared Accommodation (Anita D. Bhappu, Sabrina Helm)....Pages 73-81
Data Mining Methods for Describing Federal Government Career Trajectories and Predicting Employee Separation (Kimberly Healy, Dan Lucas, Cherilyn Miller)....Pages 83-94
Using the Service Science Canvas to Understand Institutional Change in a Public School System (Shari Weaver, Oleg Pavlov)....Pages 95-104
Data-Driven Capacity Management with Machine Learning: A Novel Approach and a Case-Study for a Public Service Office (Fabian Taigel, Jan Meller, Alexander Rothkopf)....Pages 105-115
Harnessing Big Data and Analytics Solutions in Support of Smart City Services (Shailesh Kumar Pandey, Mohammad Tariq Khan, Robin G. Qiu)....Pages 117-128
The Pay Equity Dilemma Women Face Around the World (H. Muge Yayla-Kullu, Lana McMurray)....Pages 129-137
Project and Resource Optimization (PRO) for IT Service Delivery (Haitao Li, Cirpriano A. Santos)....Pages 139-150
A Unified Framework for Specifying Cost Models of IT Service Offerings (Kugmoorthy Gajananan, Aly Megahed, Shubhi Asthana, Taiga Nakamura)....Pages 151-160
Toward a Context-Aware Serendipitous Recommendation System (Changhun Lee, Gyumin Lee, Chiehyeon Lim)....Pages 161-168
Analysis of Service Execution in the On-line Sports Gambling Industry (James Roche, Pezhman Ghadimi, Vincent Hargaden)....Pages 169-180
Decision Modeling in Service Science (Ralph D. Badinelli)....Pages 181-191
Predicting Call Center Performance with Machine Learning (Siqiao Li, Qingchen Wang, Ger Koole)....Pages 193-199
Information Directed Policy Sampling for Partially Observable Markov Decision Processes with Parametric Uncertainty (Peeyush Kumar, Archis Ghate)....Pages 201-209
Buffered Probability of Exceedance (bPOE) Ratings for Synthetic Instruments (Giorgi Pertaia, Stan Uryasev)....Pages 211-216
Service Quality Assessment via Enhanced Data-Driven MCDM Model (Vahab Vahdat, Seyedmohammad Salehi, Nima Ahmadi)....Pages 217-230
Estimating the Effect of Social Influence on Subsequent Reviews (Saram Han, Chris K. Anderson)....Pages 231-238
Product and Service Design for Remanufacturing, Uncertainty and the Environmental Impact in the Closed-Loop Supply Chain Network (Qiang (Patrick) Qiang, Rong Fu, Shaowei Chen)....Pages 239-250
Towards the Determinants of Successful Public-Private Partnership Projects in Jamaica: A Proposed Methodology (Kenisha Iton, Delroy Chevers)....Pages 251-259
Cognitive Solutioning of Highly-Valued IT Service Contracts (Shubhi Asthana, Aly Megahed, Ahmed Nazeem)....Pages 261-269
A Predictive Approach for Monitoring Services in the Internet of Things (Shubhi Asthana, Aly Megahed, Mohamed Mohamed)....Pages 271-276
Managing Clinical Appointments in an Academic Medical Center (Chester Chambers, Maqbool Dada, Marlís González Fernández, Kayode Williams)....Pages 277-286
Factors Influencing E-procurement Adoption in the Transportation Industry (Arim Park, Soohyun Cho, Seongtae Kim, Yao Zhao)....Pages 287-293

✦ Subjects

Business and Management; Operations Research/Decision Theory; Big Data/Analytics; Mathematical and Computational Engineering