Reassessing user needs
โ
Harris, Donald E.
๐
Article
๐
1994
๐
John Wiley and Sons
๐
English
โ 990 KB
To determine computing needs, Information Services (IS) surveyed and interviewed a random sample of campus users. Results indicated that IS dealt most with the "power users" for the campus. In interpreting the findings, management concluded that IS products and services must be targeted at upgrading