[ACM Press the 15th International Softwa
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Ruehl, Stefan T.; Andelfinger, Urs
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Article
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2011
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ACM Press
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Software-as-a-Service (SaaS) is a new delivery model, whose basic idea is to provide applications to the customer on demand over the Internet. In contrast to older approaches SaaS promotes multi-tenancy as a tool to exploit economiesof-scale. This means that a single application instance serves mult