Accounting for customer satisfaction in measuring hotel efficiency: Evidence from the US hotel industry

✍ Scribed by A. George Assaf; Vincent Magnini

• Book ID: 116556503
• Publisher: Elsevier Science
• Year: 2012
• Tongue: English
• Weight: 406 KB
• Volume: 31
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2011.08.008