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A User Perspective of Quality of Service in m-Commerce

✍ Scribed by Gheorghita Ghinea; Marios C. Angelides

Book ID
111601177
Publisher
Springer US
Year
2004
Tongue
English
Weight
186 KB
Volume
22
Category
Article
ISSN
0942-4962

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Much has been written about the importance of involving service users in the research process. Far less is available about the experience of involvement from the perspective of service users themselves. The present paper is a joint account by service users and researchers of a service users' advisor