A systems approach to measuring return on investment for HRD interventions

✍ Scribed by Greg G. Wang; Zhengxia Dou; Ning Li

• Publisher: John Wiley and Sons
• Year: 2002
• Tongue: English
• Weight: 150 KB
• Volume: 13
• Category: Article
• ISSN: 1044-8004
• DOI: 10.1002/hrdq.1024

✦ Synopsis

Abstract

This study contributes to the limited methodological literature on HRD program evaluation and measurement.
The study explores an interdisciplinary approach for return on investment (ROI) measurement
in human resource development (HRD) research and practices. On the basis of a comprehensive review
and analysis of relevant studies in economics, industrial‐organizational psychology, financial control,
and HRD fields, we developed a systems approach to quantitatively measure ROI for HRD programs. The ROI concept
for HRD field was defined, and a theoretical systems framework was developed. The applicability of using
statistical and mathematical operations to determine ROI and isolate non‐HRD program impacts is
discussed. Application scenarios are presented to demonstrate the utility of the systems approach in
real‐world ROI measurement for HRD interventions.