A system of program evaluation and the use of feedback as a means of improving service delivery

✍ Scribed by Dawn M. Smith

• Publisher: John Wiley and Sons
• Year: 1995
• Tongue: English
• Weight: 624 KB
• Volume: 10
• Category: Article
• ISSN: 1072-0847
• DOI: 10.1002/bin.2360100405

✦ Synopsis

Abstract

Agencies providing services to individuals with developmental disabilities must demonstrate quality programing as evidenced through a high level of staff compliance to organizational, licensing, and accreditation standards. In addition, economic and practical considerations impose the need for cost‐effective procedures for evaluating and improving staff performance. This study utilized a combination of checklists, as an evaluative tool to measure staff performance, and private feedback to improve staff performance. A multiple baseline design was used to determine the effects of providing staff with (a) orientation training, (b) task‐analyzed checklists of job skills, (c) private feedback from the agency trainer, and (d) private feedback from their immediate supervisor. Results indicate that training alone does not ensure competency; checklists alone do not ensure competency; private feedback from trainers improves competency; and private feedback from direct supervisors improves competency even further.