โ Scribed by Gene Klann; Talula Cartwright
No coin nor oath required. For personal study only.
must deal with each person as a distinct and exclusive personality.
Second, despite this uniqueness and diversity, there is also an element of uniformity and consistency among people. They all have emotions and feelings such as love, hate, fear, anger, joy, and grief. These emotions might be expressed in different ways in different cultures, but the fact remains that they exist in all individuals everywhere. In view of this, leaders should always take the emotional response of their followers into consideration. This is particularly important in difficult, stressful, or crisis situations. Emotions drive behaviors, and leaders should lead in a way that ensures negative emotions are GENE KLANN Klann is a senior program associate at CCL and the author of Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen the Impact of Chaos on the People You Lead (CCL Press, 2003). He holds a Ph.D.
๐ SIMILAR VOLUMES
precise about what needs to be done. Leaders who solicit opinions instead of issuing directions are seen as weak. But in some parts of Asia, such leaders may actually be the most effective. People in the West sometimes refer to an Asian leadership style, but there is no single model. In Japan, for
when making difficult decisions. They worry that if they let their soft side show, it will be viewed as weakness or a lack of commitment to their decisions. My experience in working with leaders has shown the exact opposite to be true in times of significant change and crisis. People want to know th