A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted SERVQUAL Instrument

✍ Scribed by Christopher L. Carr

• Book ID: 109169467
• Publisher: Decision Sciences Institute, Georgia State University
• Year: 2002
• Tongue: English
• Weight: 883 KB
• Volume: 33
• Category: Article
• ISSN: 0011-7315
• DOI: 10.1111/j.1540-5915.2002.tb01645.x