A Process Perspective and Multicriteria Approach in Decision-Aiding Contexts

✍ Scribed by Maria Franca Norese

• Publisher: John Wiley and Sons
• Year: 1996
• Tongue: English
• Weight: 868 KB
• Volume: 5
• Category: Article
• ISSN: 1057-9214
• DOI: 10.1002/(sici)1099-1360(199606)5:2<133::aid-mcda100>3.0.co;2-k

✦ Synopsis

This paper illustrates the underlying structures and logic of a multicriteria modelling and validation process, using the case study of an intervention on behalf of a regional Government in Italy. The hospital service emergency department reorganization was investigated in interaction with the many actors involved in the implementations of a previous regional plan. The principal elements of the modelling were: (1) the representation and structuring of opinions, proposals and implementations of actors involved in the organizational change process and/or in the plan implementation process; (2) the identification and representation of situation types by the elaboration of multidimensional reference profiles in relationship to different interpretations of the emergency treatment; (3) the development of multidimensional models related to the different profiles and the formulation of hypotheses on the evolution of models in a constructive approach. Basic elements of an interactive procedure applied to the model validation process and to the development of a validated reference frame for organizational action are also presented.