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A practical guide to performance measurement

✍ Scribed by John Miller

Publisher
John Wiley and Sons
Year
2005
Tongue
English
Weight
54 KB
Volume
16
Category
Article
ISSN
1044-8136

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

In many organizations, the finance function is expected to set the overall direction and to provide guidance in developing and using all types of performance measures. This is not an easy task, because it's possible to measure just about everything. This article provides some practical ideas about performance measurements, including measures of financial performance, operational performance, customer satisfaction, and product or service performance. Β© 2005 Wiley Periodicals, Inc.

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