A Practical Guide to Information Systems Process Improvement

✍ Scribed by Anita Cassidy, Keith Guggenberger

• Publisher: CRC Press
• Year: 2000
• Tongue: English
• Leaves: 286
• Edition: 1
• Category: Library

✦ Synopsis

When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books available on process improvement and process re-engineering, few of them address the unique processes within information systems as clearly and succinctly as A Practical Guide to Information Systems Improvement. Process Improvement for IS Tailored specifically for IS processes, A Practical Guide to Information Systems Process Improvement provides a step-by-step method for creating a world class Information System organization. The authors introduce process management and highlight its application to information systems. The book outlines a practical, complete, and easy-to-understand method for improving or re-engineering the processes within the Information Systems organization — simplifying process improvement so that you can begin to use it immediately. Avoid common pitfalls and mistakes The evolving business environment puts new demands on your Information Systems. E-commerce, changing technology, ERP, and globalization are just a few of the areas that will benefit from process improvement. This easy-to-follow guide includes a corresponding process model for each step that serves as a starting point for process improvement effort. It provides a checklist to ensure your new process meets all the requirements for its particular purpose and identifies pitfalls and mistakes to avoid.

✦ Table of Contents

PREFACE......Page 5
ABOUT THE AUTHORS......Page 11
CONTENTS......Page 13
1. INTRODUCTION TO IS PROCESS MANAGEMENT......Page 17
2. PROCESS FUNDAMENTALS OVERVIEW......Page 43
3. GETTING STARTED......Page 57
4. PROCESS IDENTIFICATION......Page 91
5. PROCESS SELECTION......Page 101
6. CURRENT STATE PROCESS ASSESSMENT......Page 117
7. PROCESS PLAN......Page 139
8. FUTURE STATE PROCESS MAPPING......Page 157
9. IMPLEMENTING PROCESS CHANGES......Page 183
10. SUMMARY......Page 209
APPENDICES......Page 217
REFERENCES......Page 275
AFTERWORD......Page 277
INDEX......Page 279