A new look at factors influencing total quality management failure: work process control or workforce control?

✍ Scribed by Ebrahim Soltani; Pei-Chun Lai; Paul Phillips

• Book ID: 111046480
• Publisher: John Wiley and Sons
• Year: 2008
• Tongue: English
• Weight: 157 KB
• Volume: 23
• Category: Article
• ISSN: 0268-1072
• DOI: 10.1111/j.1468-005x.2008.00207.x