๐”– Scriptorium
โœฆ   LIBER   โœฆ

๐Ÿ“

A Manager's Guide to IT Service Management

โœ Scribed by Jenny Dugmore, Shirley Lacy


Publisher
BSI British Standards Institution
Year
2011
Tongue
English
Leaves
170
Edition
6th edition
Category
Library

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โœฆ Synopsis


  • This book is intended to meet the need for a generic, broadly based book on service management. * The managers' guide provides a basic introduction on how service management best practices and standards can help a service provider to deliver services that add value for customers at the right cost and risk. * It describes service management concepts and the broader service management landscape. * The aim of this 6th edition is to substantially re-focus the 5th edition to give a broader based picture of the most important service management best practices, how they relate and how they can (or cannot) be used together.

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