A Manager's Guide to IT Service Management
โ Scribed by Jenny Dugmore, Shirley Lacy
- Publisher
- BSI British Standards Institution
- Year
- 2011
- Tongue
- English
- Leaves
- 170
- Edition
- 6th edition
- Category
- Library
No coin nor oath required. For personal study only.
โฆ Synopsis
- This book is intended to meet the need for a generic, broadly based book on service management. * The managers' guide provides a basic introduction on how service management best practices and standards can help a service provider to deliver services that add value for customers at the right cost and risk. * It describes service management concepts and the broader service management landscape. * The aim of this 6th edition is to substantially re-focus the 5th edition to give a broader based picture of the most important service management best practices, how they relate and how they can (or cannot) be used together.
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Includes index
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