A Guide to Computer User Support for Help Desk and Support Specialists

✍ Scribed by Fred Beisse

• Publisher: Course Technology
• Year: 2014
• Tongue: English
• Leaves: 707
• Edition: 6
• Category: Library

✦ Synopsis

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

✦ Subjects

Computer Science;AI & Machine Learning;Bioinformatics;Computer Simulation;Cybernetics;Human-Computer Interaction;Information Theory;Robotics;Systems Analysis & Design;Computers & Technology;Programming;APIs & Operating Environments;Algorithms;Apple Programming;Cross-platform Development;Functional;Game Programming;Graphics & Multimedia;Introductory & Beginning;Languages & Tools;Microsoft Programming;Mobile Apps;Parallel Programming;Software Design, Testing & Engineering;Web Programming;Computers