✦ LIBER ✦
A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
✍ Scribed by Wang, Chen‐ya; Mattila, Anna S.
- Book ID
- 121811676
- Publisher
- Emerald Group Publishing Limited
- Year
- 2010
- Tongue
- English
- Weight
- 145 KB
- Volume
- 20
- Category
- Article
- ISSN
- 0960-4529
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