✦ LIBER ✦
A DYNAMIC PROCESS MODEL OF DISSATISFACTION FOR UNFAVORABLE, NON-ROUTINE SERVICE ENCOUNTERS
✍ Scribed by Sruran Dasu; Jay Rao
- Book ID
- 118091259
- Publisher
- Production and Operations Management Society
- Year
- 2009
- Tongue
- English
- Weight
- 410 KB
- Volume
- 8
- Category
- Article
- ISSN
- 1059-1478
No coin nor oath required. For personal study only.