A critique of the issues and theoretical assumptions in service quality measurement in the lodging industry: Time to move the goal-posts?

✍ Scribed by Yuksel Ekinci; Michael Riley

• Book ID: 117448038
• Publisher: Elsevier Science
• Year: 1998
• Tongue: English
• Weight: 96 KB
• Volume: 17
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/s0278-4319(98)00032-2