A conceptual framework and open research
✍
Jeffrey Pomerantz
📂
Article
📅
2005
🏛
John Wiley and Sons
🌐
English
⚖ 158 KB
## Abstract This article seeks to shift the literature on chat‐based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat‐based reference, to a higher level of discussion on the creation and discussion of theoretical