The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thorou
A Complaint Is a Gift
β Scribed by Janelle Barlow
- Publisher
- Berrett-Koehler Publishers
- Year
- 2008
- Tongue
- English
- Category
- Library
No coin nor oath required. For personal study only.
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