A classification and analysis of erroneous actions in computer supported co-operative work environment

✍ Scribed by David Trepess; Tony Stockman

• Publisher: Elsevier Science
• Year: 1999
• Tongue: English
• Weight: 135 KB
• Volume: 11
• Category: Article
• ISSN: 0953-5438
• DOI: 10.1016/s0953-5438(98)00046-0

✦ Synopsis

In the past, Cscw systems have been studied with little consideration of the social context in which they will be used (see Ref. [1]). A framework of social context has been proposed [1] that takes the social aspects of a collaborating community to be a vital consideration in the design of Cscw systems. This paper aims to extend Mantovani's framework to deal with the issues of human error. The social context plays a large part in the cause, detection, level of consequence and recovery of erroneous actions in Cscw. This paper considers how current classification of human errors might be adapted for application in Cscw. A framework has been proposed which can be used in the analysis of the social context of Cscw.